Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Onsite H35287

The Extreme Networks ExtremeWorks OnSite - Extended Service is your go-to solution for optimal networking support and maintenance. This service is designed to provide comprehensive technical assistance and on-site support tailored specifically for your networking infrastructure. With this extended service, you can ensure that your systems are operating at peak efficiency, minimizing any potential downtime with expert care. Enjoy peace of mind with a full year of dedicated support that guarantees your network remains robust and reliable.

• Comprehensive Technical Support: Receive 24/7 assistance from the Extreme Networks Global Technical Assistance Center (GTAC), enabling you to report issues, ask questions, and get help anytime you need it.
• Next Business Day Service: With this service, you can enjoy quick response times for parts and labor, ensuring a field technician will arrive promptly to resolve any hardware failures, minimizing downtime.
• Cost Predictability: Maintain your network systems effectively with a predictable total cost of ownership. This service aids in budgeting and planning your networking needs with transparency.
• On-Site Labor Coverage: The ExtremeWorks OnSite service includes professional on-site labor for covered products, ensuring you receive not just parts, but also skilled technicians to resolve your issues swiftly.
• Parts Replacement Guaranteed: In the event of a reported failure, this service guarantees that necessary replacement parts will be provided, combined with the expertise of a technician for installation and setup.

Technical Details of the Product

• Service Type: On-site support
• Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Support Access: 24/7 availability via phone and web
• Coverage: Technical support, updates, and advanced parts replacement for covered products

How to Install

Installing the Extreme Networks ExtremeWorks OnSite service is a seamless process. After purchasing, you need to register your covered products with Extreme Networks to activate your service. Upon registration, you will receive detailed instructions on how to access the GTAC for immediate support. Should you experience a hardware failure, simply contact GTAC to report the issue, and a technician will be dispatched to conduct on-site diagnostics and repairs as per the agreed service level.

Frequently Asked Questions

• What is included in the Extreme Networks ExtremeWorks OnSite service? The service encompasses comprehensive technical support, next business day parts and labor, on-site labor for covered products, and access to the GTAC for 24/7 assistance.
• How do I contact the Global Technical Assistance Center (GTAC)? You can reach GTAC via phone or web portal, both available 24/7, ensuring you can get help whenever necessary.
• What does "next business day" service mean? "Next business day" service indicates that, once a failure is diagnosed, a field technician will arrive at your location the next business day to resolve the issue.
• Can I extend the service after the initial year? Yes, you can renew or extend your service with Extreme Networks prior to the expiration of your current contract.
• What should I do if I experience an issue outside of regular business hours? You can still contact GTAC, as support is available 24/7, ensuring any urgent issues are addressed promptly.